Do you ship abroad?
Sure and best of all, you pay no additional amount for this! However, all VAT and customs charges will be at your cost.
How will my product be packaged?
We do not use any plastic to ship your products (except for the tape used to seal the boxes and/or enveloppes and the bubblewrap to protect the item). Instead, we use viscose (an organic/inorganic blend) to pack your jewellery.
Please note that we will not be held responsible if your package is damaged during the shipping process.
Can I collect my item from your Geneva store?
Absolutely! All the products you see here are also available in stores. If you want to place your order here, send us an email to firstname.lastname@example.org and we can prepare your order and let you know as soon as it is ready!
How long does it take to receive my order?
It depends on where you are. Orders processed here will take 3-4 business days to arrive in Switzerland. Deliveries abroad can last from 7 to 16 days. Delivery details will be provided in your confirmation email.
Which carriers do you use?
We use the Swiss post for all shipments.
Can I return my product?
Buying any product online can be a difficult and sometimes even a daunting task. For more than 30 years, we've built a reputation for transparency and quality. We work very hard to only select the best products and as such as sure that you will be happy with the product you buy. However, if you are unhappy with your purchase then simply get in touch with us at email@example.com and we'll happily find a solution.