• Khazana declines all damage done to your order once it's been handed over to the postal services and this responsibility is passed on to you, the client.
  • All shipment dates are estimates and delays of several weeks may occur. Khazana declines all responsibility for this and will issue no refund should you wish to cancel your order due to these delays.
  • Order placed outside of Switzerland or Liechtenstein
    • If your order is placed outside of Switzerland or Liechtenstein taxes and duties charged on your order will be your responsibility and will be paid entirely by you, the client. Khazana will never pay any duties or taxes for you. We refuse all responsibility for paying any duties or taxes on any order placed by the client.
    • Refusal to accept an order that is shipped to you outside of Switzerland or Liechtenstein will incur administrative charges of 20% of your total order amount. 
    • Moreover, any import charges back into Switzerland due to this refusal will also be taken out of the amount refunded to you. If applicable, a refund will only be issued ONCE the refused items have arrived satisfactorily back in our boutique in Geneva. The time period this takes will be the responsibility of the client.
  • We will refuse all broken jewelry and statues sent back to us. All our pieces are very carefully checked before being put on sale to ensure it matches our quality conditions. If you, the client, breaks a piece, you will be responsible for it and all items sent to us will be sent back to you without exception. 
  • We accept no returns on clothing items (shawls, pashminas, dresses, etc...) and any items in the shop on sale.