About shipping:

COVID-19:

Due to the policies in place by numerous governments across Europe, the Swiss Post has told us that delays may occur with the arrival of your shipment. We will do our best to assist you with finding the best service during this time.

All orders placed before 15:00 are shipped the same day

Within Switzerland, we use the Swiss Post to send your package from our boutique in Geneva.

During the ordering process, you will be asked to choose your shipment method:

A-Post Plus Free
A-Post Plus (R) Free
A-Post Plus (R) (Order value > 100) Free


Delivery time:

A-Post Plus
Next Day Delivery - Monday - Saturday

 

All shipments to the EU and non-EU nations will be shipped using Swiss Post International:

Swiss Post Economy International
(With Signature)
0.-


Delivery time:

Swiss Post Priority International (With Signature) 10-30 days

 

NB: All non-Swiss orders will be sent using Registered Mail (Signature).

Customs queries

Our products are shipped from Switzerland, which is not part of the EU. You, the customer, will be responsible for the payment of the import duties and VAT charges in your country. We cannot and will not be held responsible for any fees related to customs duties, VAT charges as well as return costs. Should you refuse the merchandise at customs, any and all fees for the return to our boutique will be at your cost. Moreover, we will only reimburse 80% of the value of the item should this occur.

Khazana cannot be held responsible for this. We are always happy to discuss this further with you before any order: info@khazana.ch